FAQ

Absolutely.

We offer tours Tuesday, Wednesday, and Thursday 2pm – 3pm. Please call ahead of time to ensure one of our staff members are available to take you on a tour of our facility.

Yes! Unlike many pet boarding facilities, El Segundo Pet Resort has an on-site caretaker who lives in the facility. ESPR is fully staffed 13 hours a day, 365 days a year, and our on-site caretaker is there in case of emergency 24/7.

Our hours are:

• Monday – Friday 9:00am – 5:00pm,
• Saturday & Sunday 9:00am – 2:00pm.

We offer early drop-off:

• Monday – Sunday 8:00am – 9:00am for an additional fee of $28.

We offer after hour pickups:

• Monday – Friday 5:00pm – 7:45pm for an additional fee of $28
• Saturday/Sunday 2:00pm – 7:45pm for an additional fee of $28

Special Circumstance Drop Off/Pick Up

• Monday – Sunday 7:45pm – 8:00am for an additional fee of $100

For all after hours pick-ups or drop-offs, we require a 30-minute window for your arrival time. Please be sure to call or email during business hours to let us know approximately when you will arrive.

We are available for boarding 365 days per year.

Reception is closed on New Year’s Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

For cats and dogs, we offer a range of accommodations. Visit our Pricing page for details.

For first time clients, we require a 50% deposit of the total boarding cost. For returning clients, we require a 20% deposit. The deposit is refunded if the reservation is canceled with at least 7 days notice. Deposits are non-refundable with less than 7 days notice.

No problem at all! Our kennel staff is trained in administering medications of all types, from orals and creams to inhalers and injections.

Please be sure to write down all pets’ medications and exact directions on how to be given. We charge a medication fee of $10 per day for pill administration and $21 per day for injections.

It is common for pets to not eat on the first day or two when they board. We keep an eye on them and keep you updated. If they have not eaten by the evening of the second day we give you a call and can try different things, such as changing their food, or adding high-value treats. We monitor the eating habits of every pet in our care and will notify you if there is a problem.

We do our best to keep your pet on their normal feeding schedule, and are able to accommodate up to three meals per day.

We are well equipped with all those items, but you’re more than welcome to bring in whatever you’d like. Clients will sometimes bring a shirt or sweater that they have slept in for a couple of nights before dropping them off. We recommend writing your name on any carriers, bowls, or toys.

We do recommend bringing your own food to avoid changing your pet’s routine. If this is not possible, we stock Royal Canin food for dogs and cats, in both wet and dry.

We do not need to have an interview or “test run” for your pet. You and your pet are more than welcome to come check out the facility prior to making an appointment or reservation.

Your pet must be up-to-date with the following vaccinations:

• Dogs
  • Rabies
  • Bordetella
  • DHLPP
• Cats:
  • FVRCP
  • Rabies